100% Customer Satisfaction

The LazyPro guarantee is simple: ensure 100% customer satisfaction with our products. If you are dissatisfied with our service or product, or if you need assistance, please contact us at info@lazypro.com, and we will not cease our efforts until you are satisfied.

30-Day Return Guarantee

LazyPro has built its reputation by creating a comfortable and enjoyable lifestyle without compromising aesthetics. If you receive any product that doesn't meet your expectations within 30 days from the date of delivery, please reach out to our customer support. We guarantee that we will do everything possible to promptly and thoroughly resolve your issue. We aim for you to become a lifelong customer.

Prompt Response

We guarantee a quick response: Our customer support pledges to respond to your inquiries within 24 hours.

Privacy Assurance

We guarantee that your privacy will be protected: We will not share your email address, receipt information, or any other personal information with third parties. We will never discuss your personal situation with anyone else. We aim to earn your trust and will always treat you with respect while valuing your privacy.

Product Warranty

LazyPro guarantees the absence of material or manufacturing defects in this product for one (1) year from the date of purchase, provided that the product is used in residential conditions. This limited warranty does not cover defects caused by improper handling, accidental damage, or attempts at repair by anyone other than LazyPro.

Warranty Terms

  • LazyPro Care warranty is non-transferable and cannot be extended to other products.
  • The warranty applies only to orders placed on the LazyPro website.
  • The warranty is valid only if the product is used as intended and under normal conditions.
  • The warranty does not cover defects or damage caused by negligence, misuse, intentional or accidental, modification, or commercial use.

Additional Warranties

  • Massage chairs (priced over $1000 USD) ordered by ground transportation are covered by a three-year LazyPro Care warranty.
  • Mini-split air conditioners have an 8-year warranty on the compressor and a 5-year warranty on parts.

Warranty Exclusions

LazyPro is not responsible in the following situations:

  • Breakage due to natural disasters.
  • Problems arising from improper installation.
  • Products with removed, disabled, or altered safety features.
  • Damage caused by third-party actions, fire, collision, vandalism, or theft.
  • Breakage caused by accidental damage, liquid spillage, insect infestation, foreign object intrusion, misuse, mishandling, or deliberate physical damage.
  • Breakage due to war, invasion, foreign enemy action, warfare, civil war, rebellion, riot, strike, lockout, or civil disturbances.
  • Seizure or damage of parts due to failure to maintain proper levels of lubricants or cooling fluids, use of contaminated or unsuitable lubricants, use of stale, contaminated, or unsuitable fuel, freezing, or overheating.